Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with all original accessories, manuals, tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at terrosor.store@gmail.com. Please do not send your item back before contacting us and receiving return instructions.
If your return is accepted, we’ll send you return instructions and let you know how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return address:
EZap
4532 Brooks Street
Montclair, CA 91763
Contact: Joey Wang-DTC-TS
Phone: 909-397-4025
You can always contact us for any return question at terrosor.store@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.
To help us process your request faster, please include your order number, photos or videos of the issue, and a brief description of the problem when contacting us.
Exceptions / Non-returnable Items
We cannot accept returns for items that have been used, damaged by the customer, modified, missing original parts or accessories, or returned without the original packaging.
We also cannot accept returns on gift cards or final sale items.
Please get in touch with us at terrosor.store@gmail.com if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it: unused, with all original accessories, manuals, tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at terrosor.store@gmail.com.