Privacy policy

 

Last updated: September 8, 2025

Terrosor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Terrosor is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit/debit card or financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us (e.g., customer support inquiries).

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information).

  • Automatically through the Services (e.g., from your device and via cookies and similar technologies when you use our products, services, or websites).

  • From our service providers (engaged to enable certain technology or process personal information on our behalf).

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, and exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you (such as recommending products related to your purchases). This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising (Consent-Based)

We use your personal information for marketing and promotional purposes only where permitted by law and, where required, with your prior consent (opt-in). This includes sending marketing, advertising and promotional communications by email, text message (SMS/MMS), or postal mail, and showing you online advertisements for products or services on the Services or other websites (including based on items you previously purchased or added to your cart and other activity on the Services).

  • Email: You can opt out at any time using the unsubscribe link in our emails.

  • SMS/MMS: We send texts only with your express consent. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.

  • You may also manage preferences as described in Your Rights and Choices below.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to you, provide effective services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process (including requests from law enforcement or government agencies), to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, Shopify may support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising or marketing based on your cross-site activity (see Your Rights and Choices).

  • With your direction or consent, including disclosures necessary to ship products or through your use of social media widgets or login integrations.

  • Within our corporate group (affiliates).

  • In connection with a business transaction (e.g., merger, acquisition, bankruptcy), to comply with legal obligations (e.g., subpoenas, search warrants), to enforce terms/policies, and to protect the Services, our rights, and the rights of users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services may be transmitted to and shared with Shopify and third parties (including outside your country) to provide and improve the Services. We may also use Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, with other merchants, and with Shopify. For these enhanced features, Shopify is responsible for processing your personal information, including responding to your requests to exercise privacy rights related to those features.
To learn more about how Shopify uses your personal information and your rights, please see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public venues (including third-party social platforms) may be viewable by other users and/or by users of those platforms.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use HTTPS/TLS encryption to protect personal information in transit between your device and our Services. We also implement administrative, technical, and physical safeguards designed to protect personal information (which may include encryption at rest, access controls, and logging), and we require our service providers to do the same where they process personal information on our behalf. Payment card information is processed directly by our payment processors (e.g., Shopify or its payment partners) on their systems; we do not store full payment card numbers on our servers.
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure while in transit over networks we do not control.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to Access / Know – request access to personal information we hold about you.

  • Right to Delete – request that we delete personal information we maintain about you.

  • Right to Correct – request correction of inaccurate personal information.

  • Right to Portability – request a copy of your personal information or transfer it to a third party (subject to exceptions).

  • Right to Opt Out of Sale/Sharing/Targeted Ads – depending on where you reside, you may opt out of the “sale” or “sharing” of your personal information or of processing for “targeted advertising,” as defined by applicable laws. We honor the Global Privacy Control (GPC) signal where required; if we can associate the device sending the signal to a Shopify account, we will apply the opt-out to the account as well.

  • Marketing Preferences (Opt-In / Opt-Out) – we send promotional emails only where permitted by law and, where required, with your consent. You can unsubscribe at any time via the link in those emails. SMS/MMS marketing is sent only with your express consent; reply STOP to opt out and HELP for help. Consent is not a condition of purchase.

How to exercise rights: Use any self-service tools on the Services (e.g., “Do Not Sell or Share My Personal Information” links, where available) or contact us at terrosor.store@gmail.com. To learn more about how Shopify uses your personal information and your rights (including rights related to data processed by Shopify), visit the Shopify Consumer Privacy Policy and https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted by law. You may designate an authorized agent to make requests on your behalf; we may require proof of authorization and may ask you to verify your identity directly.

Promotions, Incentives, and Gifts (No Forced Data Collection)

We do not require you to provide personal information as a condition of receiving a gift or reward. Participation in any promotion or incentive we may offer is voluntary. If in the future we offer a program that involves personal information, we will provide a clear notice of financial incentive (where required by law) describing the categories of data involved, material terms, how the value is reasonably related to the data, and how you can opt in and withdraw your consent at any time without undue detriment (except as permitted by law).

Cookies and Similar Technologies

We and our partners use cookies, pixels, and similar technologies to operate the Services, remember your preferences, measure performance, and personalize content/ads. Where required by law, we will request your consent before setting non-essential cookies and you may withdraw consent at any time using available controls (e.g., cookie banner/settings) or by contacting us.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or UK-approved equivalents, unless the data transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please email terrosor.store@gmail.com or contact us at: