Return Policy

Thank you for choosing Terrosor for your electric bike needs.We strive to provide the best customer experience possible, which includes transparent and efficient shipping and return policies. Please read the following information carefully to understand how we handle returns.

Return Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

If you wish to return your electric bike, you have 30 days from the date of delivery to initiate a return — no questions asked. Simply contact our customer support team at terrosor.store@gmail.com, and they will guide you through the process.

We accept returns within 30 days after delivery. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. A receipt or proof of purchase is also required. Please contact our customer service to confirm the correct return address.

Return address : Howard-SZZW, 1643 S Parco Ave, Ontario, CA 91761-8308

We will cover the return shipping cost.

Please note the following conditions for returns:

  • The electric bike must be in its original condition, unused, and with all tags and packaging intact.
  • Proof of purchase, such as the receipt or order confirmation, is required.

Once your return is approved, we will provide you with a return shipping label. Please ensure that the item is securely packaged and sent back to our warehouse within the specified timeframe.

Warranty

At Terrosor, we stand behind the quality and durability of our electric bikes. That’s why we offer a 1-year warranty on all our products. This warranty covers manufacturing defects and malfunctions.

If you encounter any issues with your electric bike within the warranty period, please contact our customer support team. They will assist you in resolving the problem, whether through repairs, replacements, or refunds.

Thank you for choosing Terrosor. We value your trust and are committed to providing you with exceptional products and service. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team.